We are adapting our billing system due to upcoming regulatory changes, while also optimizing our billing process for you.
As part of these billing changes, we are also standardising our pricing structure.
The following changes occur with the usage month of June 2019.
Change of payment service provider due to the upcoming PSD2 directive
In preparation for the upcoming Payment Services Directive (PSD2), we have changed our payment service provider to Stripe for credit card payments.
In the last few days, you will have received an email asking you to enter your credit card details once more. If you have already done this, then no further steps are necessary.
If you have not yet done so, we kindly ask you to add this information within your TimeTac account, under “Settings”, then “Account Management”, by clicking on the blue button entitled “Update Payment Method”.
Changes to our billing system
- The invoice date is now the last day of the billing month, so there are no longer any accruals to the service period.
- The monthly invoice will now be sent automatically to the address specified in “E-Mail Accounting” within the “Account Management” screen. Please check that the correct e-mail address is entered here.
- If you have any questions concerning the billing, please contact us via billing@timetac.com
Unification of currencies to EURO
In order to simplify our accounting processes and to keep the currency exchange risk to a minimum, our products and services will be billed in EURO from June 2019 onwards.
However, you will not be subject to a financial disadvantage as we apply a specific discount which ensures that future invoice amounts including discounts match your usual amounts.
If you have any questions, please contact billing@timetac.com and we will be happy to answer them.
